Purchase Terms & Conditions

Last Updated: September 30, 2025

Between: HOPP CREATIVE LLC ("Studio," "we," "us," "our") and the purchasing individual or entity ("Client," "you," "your")

1. SERVICES & WHAT'S INCLUDED

1.1 Service Description

Studio will provide the services and deliverables as described in your product or service offering. Specific details (hours, deliverables, timelines, access periods) are outlined in your product description at the time of purchase.

If any service details are not specified in your product description, the following defaults apply:

• Timeline: Reasonable timeframe based on project scope, typically 2-4 weeks for standard deliverables
• Communication: Business hours response time (24-48 hours for non-urgent matters)
• Delivery Method: Digital delivery via email or client portal
• File Formats: Standard web-optimized formats (PDF, JPG, PNG) unless otherwise specified

1.2 Revisions

Unless your product description states otherwise, services include 2 revision rounds per deliverable (up to 4 hours each round). Additional revisions available at Studio's standard hourly rate of $150/hour.

1.3 Overages & Additional Work

If your service includes a set number of hours (e.g., retainers, subscription services):

• Work beyond your allocated hours will be billed as overages
• Overages are invoiced at Studio's standard hourly rate
• Invoices are due within 10 business days of receipt
• Late payment terms in Section 2.4 apply to overage invoices

1.3 What's NOT Included

Your purchase does NOT include:

• Third-party costs: hosting, domain registration, platform subscriptions, software licenses
• Asset purchases: font licenses, stock images, printing costs
• Ongoing fees: website maintenance, plugin subscriptions, storage fees

You are responsible for any third-party costs. Studio will notify you before incurring expenses over $100.

1.4 Overages & Additional Work

If your service includes a set number of hours (e.g., retainers, subscription services):

• Work beyond your allocated hours will be billed as overages
• Overages are invoiced at Studio's standard hourly rate of $150/hour
• Invoices are due within 10 business days of receipt
• Late payment terms in Section 2.4 apply to overage invoices

2. PAYMENT & BILLING

2.1 Payment Authorization

By completing your purchase, you authorize Studio to charge your payment method on file according to your product's billing schedule.

2.2 Payment Schedule

• One-Time Purchases: Payment due in full at purchase
• Subscriptions/Retainers: Automatically charged per billing frequency (monthly, annually, etc.)
• Deposits: Non-refundable and applied toward total cost

2.3 Keep Payment Method Current

You must maintain a valid payment method on file. Update it immediately if it changes or expires.

2.4 Failed Payments

If payment fails:

• We'll attempt to process payment 3 times over 10 business days
• Your access to services will be suspended until payment is received
• A $50 late fee applies after 10 business days
• 5% monthly interest charged on outstanding balances
• We may cancel your service after 30 days of non-payment

3. SUBSCRIPTIONS & AUTO-RENEWAL

3.1 How Subscriptions Work

Subscription services automatically renew at the end of each billing period. We'll charge your payment method on file unless you cancel.

3.2 How to Cancel

To cancel your subscription:

• Email us at [email protected]
• Provide 30 days' written notice
• Cancellation timing is specified in your product description (e.g., at end of commitment period)
• If not specified in your product description, cancellation is effective at the end of your current billing period

3.3 Annual Commitments

If your subscription has an annual commitment:

• You cannot cancel mid-year
• You must pay all monthly fees through the end of your annual term
• With 30 days' notice, cancellation processes at the end of your annual term

Example: Annual term is Jan 1 - Dec 31. You give notice on Oct 15. You'll be billed through December, and cancellation is effective Dec 31.

3.4 What Happens After Cancellation

• Access to services ends on your cancellation effective date
• Any unused hours, credits, or benefits are forfeited
• No refunds for unused time or services

4. NO REFUNDS POLICY

4.1 All Sales Final

All purchases are non-refundable, including:

• Deposits and booking fees
• Subscription/retainer payments (even if unused)
• Completed work or delivered services
• Digital downloads or accessed content

4.2 If We Cancel

If Studio cancels your purchase, you'll receive a partial refund. Otherwise, all sales are final.

5. YOUR RESPONSIBILITIES

5.1 Communication & Timeliness

You agree to:

• Respond to our requests within 15 business days
• Provide necessary materials, feedback, and approvals promptly
• Maintain regular communication throughout service delivery

5.2 If You're Unresponsive

If you don't respond for 30+ days or fail to provide what we need to continue:

• We may pause or cancel your service
• Subscription billing continues during pauses
• No refunds for time lost to delays

5.3 Professional Conduct

We both agree to communicate professionally and respectfully. Disrespectful, abusive, or harassing behavior is grounds for immediate service termination with no refund.

6. INTELLECTUAL PROPERTY & USAGE RIGHTS

6.1 Who Owns What

For Brand Identity Projects: We transfer all rights to you upon project completion and full payment.

For Everything Else: We retain ownership of all intellectual property and copyrights. You receive a license to use the final deliverables for your business.

6.2 Your License

For non-brand projects, you get a revocable, non-exclusive, worldwide license to use final deliverables for your business purposes.

You cannot:

• Modify, recreate, or create derivative works
• Resell or relicense the work
• Claim ownership of the designs

6.3 Source Files

Final deliverables are provided as specified in your product description. Source files (working files, layered designs, etc.) remain our property unless specifically included in your purchase.

6.4 Our Portfolio Rights

We retain the right to use your project in our portfolio, case studies, marketing materials, and promotional content.

6.5 We Keep Everything Until You Pay

We'll withhold all deliverables and files until we receive full payment.

7. ARTIFICIAL INTELLIGENCE

We may use AI tools to assist in creating, editing, or enhancing your deliverables. By accepting these terms, you acknowledge and accept this practice.

8. GUARANTEES & WARRANTIES

8.1 What We Promise

We warrant that:

• We have the authority to provide these services
• Our work complies with applicable U.S. laws
• Our work doesn't infringe on others' intellectual property rights

8.2 What You Promise

You warrant that:

• You have authority to enter this agreement
• Any materials you provide don't infringe on others' rights
• You'll review our work and provide timely feedback

8.3 What We DON'T Promise

WE DO NOT GUARANTEE RESULTS. We don't promise that our services will generate profits, sales, leads, traffic, brand recognition, or any other specific outcomes. Our services are provided "as is."

9. LIABILITY LIMITS

9.1 What We're NOT Liable For

We're not liable for any indirect, incidental, or consequential damages, including:

• Lost profits or revenue
• Lost business opportunities
• Cost of delays
• Other indirect damages

9.2 Maximum Liability

Our total liability to you is limited to the amount you actually paid us for the specific service that caused the issue.

10. CONFIDENTIALITY

We'll both keep each other's confidential information private, except for information that:

• Is publicly available
• We developed independently
• We already knew before you told us
• We're required by law to disclose

11. LEGAL STUFF

11.1 Governing Law

This agreement is governed by Illinois law.

11.2 Dispute Resolution

For disputes under $5,000: Both parties agree to first attempt resolution through good faith negotiation. If negotiation fails within 30 days, either party may pursue mediation before initiating any legal action.

For disputes of $5,000 or more: Any controversy or claim arising out of or relating to this agreement shall be settled by binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall take place in DuPage County, Illinois. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.

The prevailing party in any dispute resolution (mediation, arbitration, or litigation) shall be entitled to recover reasonable attorney's fees and costs.

11.3 No Class Actions

You agree to bring any claims against us individually, not as part of a class action or representative action.

11.4 Force Majeure

Neither of us is liable for delays or failures due to circumstances beyond our control (natural disasters, pandemics, cyber attacks, etc.). If these circumstances continue for 30+ days, either party can terminate.

11.5 Entire Agreement

This agreement, your product description, and our website Terms of Service at hoppcreative.com/policies/terms-of-service constitute our complete agreement. These terms override any prior discussions or agreements.

11.6 Changes to Terms

We may update these terms at any time. Continued use of services after updates means you accept the new terms.

11.7 Severability

If any part of this agreement is found invalid, the rest remains in effect.

11.8 Electronic Signature

Your checkbox acceptance is a legally binding signature, equivalent to a handwritten signature.

Questions? Contact us at [email protected] or (312) 566-7974

Hopp Creative LLC
398 W. Army Trail Rd. Suite 124, #145
Bloomingdale, IL 60108
United States